Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: January 12, 2026

1. Introduction

Paila Labs Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Professional information (company name, job title)
  • Account credentials (username, password)
  • Payment and billing information
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages viewed, time spent, clickstream data)
  • Location information (general geographic location)
  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party sources, such as social media platforms, business partners, or publicly available sources.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Responding to your inquiries and customer service requests
  • Sending administrative information, updates, and security alerts
  • Personalizing your experience and delivering targeted content
  • Conducting research, analytics, and improving our products
  • Detecting, preventing, and addressing fraud or security issues
  • Complying with legal obligations and enforcing our terms
  • Marketing and promotional communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Transfers: In connection with mergers, acquisitions, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us explicit permission
  • Aggregate Data: De-identified or aggregated data that cannot identify you personally

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Types of cookies we use:

  • Essential cookies (required for website functionality)
  • Analytics cookies (to understand how visitors use our site)
  • Functionality cookies (to remember your preferences)
  • Marketing cookies (to deliver relevant advertisements)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-Out: Unsubscribe from marketing communications
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Paila Labs Private Limited

Email: privacy@pailalabs.com

Website: www.pailalabs.com

Data Protection Officer: dpo@pailalabs.com

Have privacy concerns?

We're committed to protecting your data. Contact us for any questions.

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